No doubt, the past year was filled with many ups and downs in the health sector and the economy generally. The coronavirus pandemic saw many people lose their jobs and filed for unemployment throughout the country.
With this state of things, there was a need for a viable communication channel as a solution during the coronavirus pandemic. As the Commonwealth of Massachusetts would have it, the contract to Staff a State Unemployment Hotline was awarded to F.H. Cann & Associates, which delivered the solution in just days.
In a Zoom meeting with our President and CEO, Sheri Traficante-Cann, the Lieutenant Governor of Massachusetts, Karyn Polito, acknowledged FHC's entire staff for its responsiveness and tireless efforts in pivoting and standing up a 300 CSR contact center within a week. pic.twitter.com/dC2GxWQI6b
— FH Cann & Associates (@fhcann) February 16, 2021
How this was possible still amazes many people till date. This doesn’t have to be so anymore. In this interview, representatives of F.H. Cann & Associates will walk you through how it was possible to deliver a coronavirus solution in just days.
How did you first react to the news of the coronavirus outbreak?
Like everyone else, we reacted in shock because the coronavirus came suddenly when none of us was prepared for it. But what made the difference for us was that we swung into actions almost immediately.
What we did was to recognize that the outbreak of the coronavirus in the country would change the ways things are done. And that we needed to find solutions to the complexities of the time if things are going to get better. This was what spurred us to action, and we are proud to assist in the coronavirus response.
If you are 75 years old + and would like to schedule your Covid Vaccination, dial 211 to talk to one of the DOH Call Center Representatives, Mon – Fri, 8:30am – 5pm. pic.twitter.com/MRuLcB71NJ
— FH Cann & Associates (@fhcann) February 9, 2021
We must say that this was not as easy as it now sounds. But all thanks to the amazing people we have at F.H. Cann & Associates. We were able to rally around and come up with sustainable solutions.
Coming up with a solution to the coronavirus in days, did you ever consider it an easy task?
Like we said above, it was never easy. But we recognize that one way or the other, a solution must be found. So, we had no choice but to keep pushing.
Our amazing team made great efforts and worked round the clock for this solution.
From the initiation stage to this point, everyone at F.H. Cann & Associates has broken a sweat to develop this solution. Nothing good comes easy, so we couldn’t have expected it to be easier.
In the end, we are glad that the difficult road led to a promising destination. Everyone can now sit back and benefit from our solution despite the coronavirus still ravaging.
Many are not just amazed that you have a solution; they are stunned that the solution came in a matter of days. How were you able to do this?
Yes, one of the highlights of the past few days has been the surprise on people’s faces when they heard it took us a matter of days to come up with a solution. We will tell you what we have told other people. The thing is, when preparation meets opportunity, the result is always incredible.
The coronavirus created an opportunity for us to showcase the things we can do, so we took the opportunity. We didn’t prepare for this coronavirus in particular, but we have always prepared for an emergency.
So, when the coronavirus came, what we did was to just divert what we have garnered over the years to find a plausible solution to the current situation. And, in a matter of days, we were able to do this.
There are always some conjectures that things done hastily do not always possess the required quality. In developing your solutions in a matter of days, can we say quality might have been affected in any way?
It may be true that rushed work does not produce a lasting effect, but this is not the case with our solutions. Like we said above, we have always prepared for a situation of emergencies like this. So, what we did was to just apply what we have on ground to suit this situation.
No doubt, this solution is not something that has been hastily come up with. We have tested the operations and durability, and we are confident that it will perform as expected.
Are there any limitations to your solutions?
As far as F.H. Cann & Associates is concerned, currently, there is no limitation to our solution. However, as a forward-looking organization, we are not throwing caution to the wind.
We recognize and expect that there might be some unforeseen issues during the use and operation of the solution we have created. This is why we have made arrangements to tackle emerging issues.
In this light, users can always reach out to our representatives who will be on ground round the clock to attend to their issues.
Consumer Demand Snaps Back. Factories Can’t Keep Up.
Snarled supply chains, labor shortage thwart full reopening; ‘everyone was caught flat-footed’ Continue Reading…